Support

How to get help with Nation, what to include, and our policies.

Get help in the Nation Discord

Support runs in the Nation Discord. There is no support email or phone line.

Staff will never ask for your password. Report security problems privately in a ticket, never in a public channel.

Your Nation display name (never your password or your login name in a public channel).
What you were trying to do, what happened, and what you expected instead.
When it happened (date, time and your time zone) and whether it keeps happening.
For the launcher or a game: your launcher version, and the exact error message or a screenshot of it.
For a match result: the date and time of the game, who played, and what you think is wrong.
For a purchase: the item, the date you paid, and the receipt reference Whop sent you. Never a card number.
For a privacy request: which request it is (a copy of your data, a correction or deletion).

Account and access
Signing in, Sign in with Nation, linking Discord, or a locked account.
Sign in to open a ticket →
Launcher and install
Getting the launcher, installing it, or checking a download is genuine.
Launcher help →
Game and connectivity
Cannot connect, lag or disconnects. Check service status first.
Check status →
Report a bug
Something broken? Report it with steps and track it to the fix.
Report a bug →
Feedback and ideas
Tell us what to build next or what to change.
Send feedback →
Discord community
Ask other players and follow announcements in the Nation Discord.
Join the Discord → (opens in a new tab)

Have a Nation account? You can also sign in to open a ticket on this website and follow your existing tickets.

Terms of Service
The rules for using Nation, your account, fair play, purchases and sanctions.
Privacy Policy
What Nation collects, why, who processes it, what is public and your choices.
Refund Policy
How refunds work for digital items such as the Name Change Pass.